Frequently Asked Questions

Yes. Checkout requires a signed-in account with a verified email address, so orders cannot be placed as a guest. You can register with an email address and password, or sign in with Google. If you already have an order and no account, you can still check its status from the Track Order page using your order number and the email address used on the order.

Add the products you want to your cart, then go to checkout and enter your delivery address. Choose your delivery speed and payment method, apply a discount code if you have one, and confirm. You will receive an order confirmation by email once we have received the order; the contract is formed once we accept and process it.

Check your spam or promotions folder first. If it still has not arrived, use the Resend button on the verification screen — it becomes available again 60 seconds after each send. If you continue to see nothing, email us and we will help.

Use the Reset Password link on the sign-in screen. Enter your email address and we will send you a link to set a new password. If you originally signed up with Google, sign in with Google instead — there is no separate password on that account.

Availability is subject to stock, and we may limit quantities or discontinue a product. If we find an error in the price or description of something you have ordered, we will contact you with the choice of continuing at the correct price or cancelling. If we cancel an order you have already paid for, you get a full refund.

Online payments are processed through Razorpay, which supports credit and debit cards, UPI, net banking and the other methods Razorpay offers at checkout. Cash on Delivery is available on eligible orders. All prices are in Indian Rupees.

Yes, on eligible orders. Cash on Delivery carries a ₹49 handling fee and needs an order value of at least ₹500, measured on the products in your cart before delivery charges and before the handling fee. Below that, checkout is prepaid only. COD availability can also depend on your delivery pincode.

Yes. GST at 18% is calculated on your order value after any discount and shown as its own line in the order summary before you pay, so you can see exactly what tax you are being charged. A GST tax invoice is issued for every paid and Cash on Delivery order under GSTIN 24HVTPP8480E1ZT, and you can open it from the order in your account. If you are buying for a business, there is a GSTIN field at checkout so your number appears on the invoice.

Yes. There is a field at checkout where you can apply a valid discount code, and the reduction appears in the order summary before you pay. The free-delivery threshold is measured on your order value after the discount has been applied, so a large enough discount can take an order back below it.

No. Payments are processed securely by Razorpay — we do not store your full card details or UPI credentials on our servers. We hold your order and contact details so we can fulfil and support the order.

Free delivery on orders of ₹999 or more. Flat ₹79 delivery below that. That applies to standard delivery, and the free-delivery threshold is measured on your order value after any discount. Express delivery, if you choose it at checkout, is ₹150 and is not covered by the free-delivery threshold. Some products ship free on their own whatever the order value; where that applies it is stated on the product page. Your exact delivery charge is always shown in the order summary before you pay.

Orders are typically processed and handed to the courier within 1–2 working days of payment confirmation (or COD confirmation); orders placed on weekends or public holidays are processed the next working day. Delivery itself is handled by our logistics partner Shiprocket, and the estimated delivery date is calculated at checkout from your delivery pincode, so you can see it before you pay. Timelines depend on your location and the courier assigned, and remote or non-metro pincodes may take longer.

We ship across India. Orders are dispatched from our location in Ahmedabad, Gujarat.

Not at the moment. We deliver across India only. If you need products shipped abroad, email us and we will tell you whether we can help with that particular order.

We email you tracking details as soon as your order ships. You can also follow it from the order page in your account. If you do not have an account, you can check an order using the Track Order page with your order number and the email address used on the order.

Email us as soon as you notice and we will correct it if the order has not yet gone to the courier. Please check your address and pincode carefully at checkout: we cannot take responsibility for orders delivered late or returned to us because the address was incorrect or incomplete, and re-delivery may carry an additional shipping charge.

Delivery can occasionally be delayed by courier issues, weather, regional restrictions or other things outside our control. Check the tracking link first. If your order is significantly delayed, email us and we will chase it with the courier.

You can cancel an order yourself within 5 hours of placing it, or until it has been shipped, whichever comes first — use the order page in your account, or email us. If you paid online, the refund is started automatically when the cancellation goes through. Once an order has shipped, our returns policy applies instead.

The return window is set per product and the exact number of days is shown on the product page. Most products can be returned within 7 days of delivery. To be eligible the item must be unused, in its original condition, and in its original packaging with all accessories included. Some items are marked non-returnable on their product page, so it is worth checking before you buy.

Use the Returns option on the order in your account, or email us, within the return window shown on the product page. Tell us your order number and why you are returning the item, and we will confirm the return and arrange the pickup.

We do. Return shipping is free — we arrange and pay for the return pickup, so you do not pay any courier charge to send an eligible item back.

Once we have received and inspected the returned item we will tell you whether the refund is approved. Approved refunds go back to your original payment method within 5–7 working days. For Cash on Delivery orders, where there is no card or UPI payment to reverse, we refund to a bank account or UPI ID you give us. Depending on your bank it can take a few more days to appear on your statement.

Email us within 48 hours of delivery with photos of the item and we will arrange a free replacement or a full refund, including any charges you paid.

We may be unable to accept a return if the return window for that product has passed; if the item has been used, damaged after delivery, or is missing parts, accessories or its original packaging; or if the product is marked non-returnable on its product page.

Yes. We supply resellers, installers and businesses, with volume pricing quoted on request rather than published as a fixed discount. Create a wholesale account and send us a quote request with the products and quantities you need, and we will come back with pricing. Every order is invoiced with GST.

Register an account and tell us you are buying for a business — the wholesale enquiry page walks you through it. Once your account is marked as wholesale you can send quote requests from it. Wholesale and bulk orders are subject to separate terms agreed at the time of order.

CCTV, networking, laptop, computer and mobile accessories, and related electronics — cables, adapters, converters, connectors, PoE gear, testers and similar. The catalogue is organised into Mobile, Computer, Laptop and CCTV accessories.

Email radha.industries26@gmail.com or call +91 95867 86767. WiredCom is operated by Radha Industries, Ahmedabad, Gujarat.

We collect the details needed to run your order: your name and contact details, your delivery and billing address, your order history, and basic technical data your browser sends. We share it only with the providers who help us fulfil orders — Razorpay for payments, Shiprocket for shipping and tracking, our email provider, and our hosting and database providers. We do not sell your personal information.

We only send marketing email if you opted in, and every one of those emails carries an unsubscribe link that takes effect immediately. Unsubscribing does not stop the service messages about your own orders — confirmations, invoices and shipping updates — which we have to send to fulfil the order.